# 65279f-8c

> Public Help Center articles for 65279f-8c.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What materials are your products made of?](https://help-center.nomadthelabel.com/en-US/what-materials-are-your-products-made-of-475680.md): Our materials include Linen, Cotton, Australian Good Earth Cotton®, and single source Australian Merino Wool. We don’t use Polyester, Acrylic, or nylon. Please see our Fabric Guide for more information about our materials.
- [Do you sell in-store?](https://help-center.nomadthelabel.com/en-US/do-you-sell-in-store-475681.md): No. Currently, we are selling online only.
- [Can you tell me when something is restocked?](https://help-center.nomadthelabel.com/en-US/can-you-tell-me-when-something-is-restocked-475683.md): While we can’t always guarantee the availability of restocks, we do offer a convenient option to receive notifications via email. Please follow these easy steps:. Search for the specific product you are interested in. Once you are on the product page
- [Where are the care instructions for my product?](https://help-center.nomadthelabel.com/en-US/where-are-the-care-instructions-for-my-product-475684.md): Care instructions can be found on the wash tag on the product and under the ‘Garment Care’ tab on the product's page on our website. If you're not able to find the care instructions, please email our Customer Care team at care@nomadthelabel.com and w
- [I am not satisfied with your products](https://help-center.nomadthelabel.com/en-US/i-am-not-satisfied-with-your-products-475685.md): We apologize for any dissatisfaction you may have with our products. We would be more than happy to assist you in resolving this issue. Please return your full-priced item(s) within 30 days, and we will offer you a complimentary replacement or provid
- [How do I leave a product review?](https://help-center.nomadthelabel.com/en-US/how-do-i-leave-a-product-review-475686.md): To write a review for one of our products, simply visit that product's page on our website, scroll down to the Reviews section and click the "Write a Review" button. We'd love to hear your feedback!
- [How do I track my order?](https://help-center.nomadthelabel.com/en-US/how-do-i-track-my-order-475690.md): Once your order has been processed and shipped, you can expect to receive a Shipping Confirmation email containing a tracking link. You can click that link to track your order.
- [How to edit my order](https://help-center.nomadthelabel.com/en-US/how-to-edit-my-order-1171396.md): At Nomad the Label, we always strive to make your shopping experience as seamless and stress-free as possible. That’s why we’ve introduced a self-service Order Editing Portal, allowing you to make changes to your order without needing to contact our
- [My tracking number isn’t working.](https://help-center.nomadthelabel.com/en-US/my-tracking-number-isn%E2%80%99t-working-475691.md): We ship orders via SEKO. Sometimes it can take up to 48 hours for tracking updates to appear after an order has shipped. If 48 hours have passed and you still do not see tracking updates, please email us at care@nomadthelabel.com and we will assist y
- [I didn't receive an order confirmation email.](https://help-center.nomadthelabel.com/en-US/i-didnt-receive-an-order-confirmation-email-475692.md): We're sorry to hear you didn't receive a confirmation email for your order. Sometimes these emails can end up in your spam folder or junk inbox, so that may be what occurred with your confirmation. Please check in those locations and if you're still
- [Where can I find updates about my order?](https://help-center.nomadthelabel.com/en-US/where-can-i-find-updates-about-my-order-475693.md): You can check the status of your order by clicking our live chat bubble and clicking ‘Track and manage my orders’. If you have a Nomad The Label account, you can also check the status of your order by logging into your account > Order History.
- [Something is missing from my order.](https://help-center.nomadthelabel.com/en-US/something-is-missing-from-my-order-475694.md): We're sorry to hear that you didn't receive your full order!. We occasionally experience inventory discrepancies that might cause orders to short-ship. We do our best to reach out to customers to inform them of this as soon as we're aware. If you've
- [Shipping information](https://help-center.nomadthelabel.com/en-US/shipping-information-475657.md): Your order is our top priority, and we will process it as soon as possible. Once payment is received, your order will be dispatched within 1-2 business days. Please note that during sale, promotional, and peak periods, orders may take longer than usu
- [When will my order ship?](https://help-center.nomadthelabel.com/en-US/when-will-my-order-ship-475661.md): Your order is our top priority and we will process it as soon as possible. Once payment is received, your order will be dispatched within 24 hours, except on weekends and public holidays.
- [How much does shipping cost?](https://help-center.nomadthelabel.com/en-US/how-much-does-shipping-cost-475662.md): Your shipping charges will be calculated at the time of checkout and will be viewed by you before payment. All orders are provided with a tracking number. All items are sent with a tracking ID number. $9 - Standard shipping on orders under US$120. FR
- [How long does shipping take?](https://help-center.nomadthelabel.com/en-US/how-long-does-shipping-take-475663.md): From dispatch, your order should reach you within 4-7 business days with Standard Post.
- [Do you offer same-day delivery?](https://help-center.nomadthelabel.com/en-US/do-you-offer-same-day-delivery-475664.md): Unfortunately, we don’t offer same-day delivery at this time.
- [Can I change my shipping information after I’ve placed my order?](https://help-center.nomadthelabel.com/en-US/can-i-change-my-shipping-information-after-i%E2%80%99ve-placed-my-order-475666.md): Yes, you can contact our Customer Care team at care@nomadthelabel.com to request an update on your shipping address. However, if your order has been shipped, we are unable to edit your shipping address or redirect your order! Please double-check your
- [My order shipped to the wrong address.](https://help-center.nomadthelabel.com/en-US/my-order-shipped-to-the-wrong-address-475667.md): If your order is shipped and delivered to an address you did not mean to ship it to, unfortunately we are unable to replace it. Please reach out to any contacts you know at or near that address to arrange the redirection of your package to your most
- [My package shows ‘delivered’ but I did not receive it.](https://help-center.nomadthelabel.com/en-US/my-package-shows-%E2%80%98delivered%E2%80%99-but-i-did-not-receive-it-475670.md): Please reach out to us at care@nomadthelabel.com if your order has been marked as ‘delivered’ but you have not received it. Please note that in some cases, parcels can get marked as ‘delivered’ on the tracking but still take a couple of days to arriv
- [My items arrived damaged.](https://help-center.nomadthelabel.com/en-US/my-items-arrived-damaged-475671.md): We are so sorry you received a damaged item. Our Customer Care team would be happy to assist you with a solution within 30 days of purchase. The item must be unworn, with the hang tags attached. Please email us care@nomadthelabel.com at with the foll
- [What is your returns & exchange policy?](https://help-center.nomadthelabel.com/en-US/what-is-your-returns-and-exchange-policy-475643.md): We want you to be completely happy with your online purchase from Nomad the Label. If, for any reason, you’re not satisfied with your purchase, we offer flexible return options to support you. The following returns policy applies to customers in Aust
- [How can I return an item?](https://help-center.nomadthelabel.com/en-US/how-can-i-return-an-item-475644.md): If you're looking to start a return, please navigate to our Returns portal and enter the email associated with your order. Please ensure that you familiarise yourself with our Returns policy before beginning your return. If you're having difficulty s
- [Can I return a sale item?](https://help-center.nomadthelabel.com/en-US/can-i-return-a-sale-item-475645.md): Please choose carefully when purchasing sale items. Sale items are returned for exchange or store credit only. No handling fee applies when returning for exchange or store credit. Returns must be lodged within 30 days of receiving your order. Refunds
- [Can I return a pre-order item?](https://help-center.nomadthelabel.com/en-US/can-i-return-a-pre-order-item-475647.md): Yes, all items marked as pre-orders fall under our normal returns policy. Please see our Returns Policy for more information.
- [Is it possible to exchange my item for a different size/colour/style?](https://help-center.nomadthelabel.com/en-US/is-it-possible-to-exchange-my-item-for-a-different-sizecolourstyle-475646.md): Certainly! You have the option to return your item for an exchange with a different size, colour, or style that better suits your preferences, subject to availability.
- [My items arrived damaged, what should I do now?](https://help-center.nomadthelabel.com/en-US/my-items-arrived-damaged-what-should-i-do-now-475649.md): We apologize if an item you receive is not in perfect condition. Please email an image of the garment with detailed information to care@nomadthelabel.com for consideration. We will meet our obligations under the Australian Consumer Law or similar leg
- [If I am returning an item for a refund, how much will the refund be?](https://help-center.nomadthelabel.com/en-US/if-i-am-returning-an-item-for-a-refund-how-much-will-the-refund-be-475650.md): Once your return for a refund is approved, you will receive a refund equal to the purchase price (excluding $10 handling fee) back to your original payment method.
- [When will I receive my refund?](https://help-center.nomadthelabel.com/en-US/when-will-i-receive-my-refund-475651.md): We endeavour to process returns as soon as they are approved. Please allow 3-5 business days for the funds to be reimbursed back to your original method of payment and you will also receive a refund notification email for your reference.
- [Do you offer gift cards?](https://help-center.nomadthelabel.com/en-US/do-you-offer-gift-cards-475697.md): Yes, we do. You can purchase our gift cards via this link: https://nomadthelabel.com/products/nomad-the-label-gift-card
- [How long are gift cards valid?](https://help-center.nomadthelabel.com/en-US/how-long-are-gift-cards-valid-475698.md): Gift cards purchased on the Nomad The Label site do not expire.
- [Can I exchange a gift card for cash?](https://help-center.nomadthelabel.com/en-US/can-i-exchange-a-gift-card-for-cash-475699.md): At this time, gift cards are not exchangeable for cash.
- [Do you sell physical gift cards?](https://help-center.nomadthelabel.com/en-US/do-you-sell-physical-gift-cards-475700.md): No, at this time, we don’t offer physical gift cards.
- [Will the recipient of my gift see the price?](https://help-center.nomadthelabel.com/en-US/will-the-recipient-of-my-gift-see-the-price-475701.md): No, we do not provide any pricing details in the package.
- [Do you offer gift-wrapping options?](https://help-center.nomadthelabel.com/en-US/do-you-offer-gift-wrapping-options-475702.md): Thank you for thinking of Nomad The Label for your gift shopping!. Unfortunately, we do not offer a gift-wrapping service at this time. We also do not issue gift receipts.
- [How to create an account?](https://help-center.nomadthelabel.com/en-US/how-to-create-an-account-475711.md): Please click this link to create a new account: https://nomadthelabel.com/account/register
- [I can't log into my account.](https://help-center.nomadthelabel.com/en-US/i-cant-log-into-my-account-475710.md): We do recommend you try our password reset option. If you are still having any issues please reach out to our Customer Care team at care@nomadthelabel.com.
- [I'm having trouble with your website.](https://help-center.nomadthelabel.com/en-US/im-having-trouble-with-your-website-475714.md): We apologize for any difficulties you may be experiencing with our website. To help resolve the issue, we recommend clearing your website cache and trying a different browser. If the problem persists, please don't hesitate to reach out to our Custome
- [How can I delete my account?](https://help-center.nomadthelabel.com/en-US/how-can-i-delete-my-account-475715.md): If you want to delete your account, please email us at care@nomadthelabel.com, and we will be happy to assist you.
- [How can I redeem a discount code?](https://help-center.nomadthelabel.com/en-US/how-can-i-redeem-a-discount-code-475704.md): You can enter your discount code in the ‘Discount code or gift card’ checkbox at checkout. Then, click Apply and your discount will be deducted from the total. Please note that will only be able to use one discount code per order.
- [My discount code is not working.](https://help-center.nomadthelabel.com/en-US/my-discount-code-is-not-working-475705.md): If your discount code isn't working, please double-check that it hasn't expired and meets all of the conditions of the code. If you have any questions, please email care@nomadthelabel.com and we'd be happy to look into it for you!
- [How do I unsubscribe from your mailing list?](https://help-center.nomadthelabel.com/en-US/how-do-i-unsubscribe-from-your-mailing-list-475707.md): There is always an unsubscribe link at the bottom of all of our marketing emails. Simply scroll to the bottom of the email and click the "Unsubscribe" link. Also, there is always an unsubscribe link in all of our marketing SMS texts. Simply click the
- [What is a pre-order?](https://help-center.nomadthelabel.com/en-US/what-is-a-pre-order-1121114.md): A pre-order allows you to secure an item before it arrives at our warehouse. These pieces are currently in production or on their way, and by ordering in advance, you ensure you will not miss out. Pre-order items typically ship within 4 to 6 weeks, o