Not finding what you're looking for? Please kindly fill out our Contact Form, and our team will be in touch with you soon to assist.

Please feel free to give us a call during business hours

Terms & Conditions

Terms of Service

My Account

Back to Shop

Nomad the Label US Help Center

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, all items marked as pre-orders fall under our normal returns policy. Please see our&#xA0;<a href="https://nomadthelabel.com/pages/returns-policy" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns Policy</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;for more information.

Yes, all items marked as pre-orders fall under our normal returns policy. Please see our Returns Policy for more information.

Can I return a pre-order item?

Returns & Exchange

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

How do I track my order?

My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I change/cancel my order?

Orders

Shipping information

Where do you ship to?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties and taxes?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I exchange for an item that is sold out?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Which payment types do you accept?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibers'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I can't log into my account.

I forgot my password, what should I do?

My password doesn't work.

I'm having trouble with your website.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

Does my discount code have exclusions?

How do I unsubscribe from your mailing list?

Do you sell wholesale?

How do I contact you?

General FAQs

Can I return a pre-order item?Updated 8 months ago