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Nomad the Label US Help Center

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We apologize for any difficulties you may be experiencing with our website. To help resolve the issue, we recommend clearing your website cache and trying a different browser.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If the problem persists, please don&apos;t hesitate to reach out to our Customer Care team at <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="mailto:care@nomadthelabel.com">care@nomadthelabel.com</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. They will be more than happy to assist you further.

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I'm having trouble with your website.

General FAQs

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

How do I track my order?

My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I change/cancel my order?

Orders

Shipping information

Where do you ship to?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties and taxes?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

Can I exchange for an item that is sold out?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Which payment types do you accept?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibers'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I can't log into my account.

I forgot my password, what should I do?

My password doesn't work.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

Does my discount code have exclusions?

How do I unsubscribe from your mailing list?

Do you sell wholesale?

How do I contact you?

I'm having trouble with your website.Updated 8 months ago