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Nomad the Label US Help Center

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We&apos;re sorry to hear that you didn&apos;t receive your full order!<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We occasionally experience inventory discrepancies that might cause orders to short-ship. We do our best to reach out to customers to inform them of this as soon as we&apos;re aware.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you&apos;ve received a partial order and haven&apos;t yet been contacted by us, please reach out to us at <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="mailto:care@nomadthelabel.com">care@nomadthelabel.com</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;

We're sorry to hear that you didn't receive your full order!. We occasionally experience inventory discrepancies that might cause orders to short-ship. We do our best to reach out to customers to inform them of this as soon as we're aware. If you've

Something is missing from my order.

Orders

Where do you make your products?

What materials are your products made of?

How do I know what size to choose?

Where are your sizing charts?

What if I'm in between sizes?

Do you sell in-store?

What are your bestsellers?

Can you tell me when something is restocked?

Where are the care instructions for my product?

I am not satisfied with your products

How do I leave a product review?

Products & Sizing

How do I track my order?

My tracking number isn’t working.

I didn't receive an order confirmation email.

Where can I find updates about my order?

Can I change/cancel my order?

Shipping information

Where do you ship to?

When will my order ship?

How much does shipping cost?

How long does shipping take?

Do you offer same-day delivery?

Do you offer free shipping?

Can I change my shipping information after I’ve placed my order?

My order shipped to the wrong address.

Will I be charged duties and taxes?

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Do you ship to a P.O. box?

Do you offer Click & Collect?

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a sale item?

Can I return a pre-order item?

Can I exchange for an item that is sold out?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Which payment types do you accept?

How do I pay with PayPal?

Are there any surcharges?

How do I change the currency?

Payment

How do I wash my items?

How do I find out the fabric composition of a product?

How to prevent shrinking and stretching

Garment Care

What are your sustainability practices?

What do you mean by 'Natural Fibers'?

What is AirRobe?

What is special about your packaging?

Sustainability

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I can't log into my account.

I forgot my password, what should I do?

My password doesn't work.

I'm having trouble with your website.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

Does my discount code have exclusions?

How do I unsubscribe from your mailing list?

Do you sell wholesale?

How do I contact you?

General FAQs

Something is missing from my order.Updated 8 months ago