What is your returns & exchange policy?Updated 20 days ago
We want you to be completely happy with your online purchase from Nomad the Label. If, for any reason, you’re not satisfied with your purchase, we offer flexible return options to support you.
The following returns policy applies to customers in Australia.
Free returns for exchange or store credit (on full-priced and sale items)
Refunds are available on full-priced items, with a $10 handling fee
Returns must be lodged within 30 days of receiving your order
Full-Priced Items
If you’ve purchased a full-priced piece and it’s not quite right, you may choose one of the following return options:
Exchange for a different size, colour, or style
Store credit (no expiry date)
Refund to your original payment method
Return requests for full-priced items must be lodged within 30 days of receiving your order. Returned items must be:
Unworn, unwashed, unaltered, and unstained
In original condition with all tags and packaging intact
We recommend trying items on as soon as they arrive to ensure you’re within the returns window. Once our returns department receives your return, it’ll undergo a quality inspection. After approval:
Exchanges will be dispatched
A store credit or refund will be processed
Please allow up to 5 business days for processing once approved. You’ll receive an email notification when your return is complete.
Please note that a $10 handling fee applies to returns for refund. This fee covers inspection, restocking, and processing, and will be deducted from your refund amount.
No handling fee applies when returning for exchange or store credit.
Sale Items
Please choose carefully when purchasing sale items.
Sale items are returned for exchange or store credit only
Returns must be lodged within 30 days of receiving your order
Refunds are not available on sale items unless deemed faulty
All sale returns must meet the exact condition requirements as full-priced items.
Please see our Returns Policy for more information.